TY  - BOOK
AU  - Timm, Paul R.
TI  - CONSUMER SERVICE: Career success through customer loyalty
SN  - 0135063973
AV  - HF5415.5.T51 2010 6448
PY  - 2011///
CY  - Boston
PB  - Prentice Hall
N1  - Includes bibliographical references and index
ER  -