TY  - BOOK
AU  - Evans, James R.
AU  - William M. Lindsay
TI  - The Management and Control of Quality 
SN  - 0324066805
AV  - TS 156 .E93 2001 9541
PY  - 2002///
CY  - Australia 
PB  - South-Western Thomson Learning 
KW  - 1. Quality control 2. Quality management 3. Total quality management
N1  - Includes bibliographical references and index
ER  -