TY  - BOOK
AU  - Harrington, H. James
TI  - Business Process Improvement: The Breakthrough Strategy for Total Quality and Competitiveness 
SN  - 0070267685
AV  - TS 156 .H33 1991 9825
PY  - 1991///
CY  - New York 
PB  - McGraw-Hill, Inc.
KW  - 1. Quality control 2. Production management
N1  - Includes bibliographical references and index
ER  -