TY  - BOOK
AU  - Knapp, Danna 
TI  - A Guide to Help Desk Concepts
SN  - 0760071500
AV  - T 58  .K62 1999 9851
PY  - 1999///
CY  - Canada
PB  - Course Technology
KW  -  1. Computer industry 2. Customer services Management 3. Computer service industry 4. Computer technical support 5. Dépannage informatique 6. Electronic books
N1  - Includes bibliographic reference and index.
ER  -