TY  - BOOK
AU  - Lucas,Robert W.
TI  - Customer service : Skills for success
SN  - 9780073545448
AV  - HF 5415.5.L83 2009 12107
PY  - 2009///
CY  - U.S.A
PB  - McGraw-Hill Companies, Inc.
KW  - Customer services
N1  - Includes index
ER  -